Virtual teams hoping to share knowledge and collaborate on projects.Small businesses looking for a collaborative documentation tool and single source of truth for all of their documents.You might also benefit from both tools, especially if you’re looking for somewhere to organize your content as well as a place to help you plan projects, monitor bugs and stay on track. However, if you’re tech-savvy and work on complex, large-scale projects or believe in the Agile methodology, Jira’s project management and bug tracking capabilities can meet your needs. But if your primary goal is to create, store and share content, such as meeting notes, strategy documents and user manuals, for example, Confluence is the ideal choice. Small businesses with multifaceted projectsįree $10 per seat per month (billed annually)Ĭonfluence and Jira are two tools that can allow you to become more efficient and productive. Teams of all sizes in various industries looking for a way to work efficientlyįree $8 per seat per month (billed annually), with three-seat minimum Small businesses searching for a robust project management solution It also offers 24/7 support via chat and email. Jira has a self-service portal and short videos that can answer a variety of questions you might come across about the tool. Higher-level plans come with faster, more comprehensive phone support. ![]() Customer SupportĬonfluence has a robust knowledge base, a community forum and support portal that allows you to fill out support tickets and receive the assistance you need from Atlassian, the tool’s developer. You may integrate them with Google Drive, Microsoft Teams, Slack, Refined Toolkit, Lucidhart and more. These tools also support more than 3,000 integrations in categories including project management, CRM and more. Jira and Confluence were both developed by Atlassian so it’s no surprise they seamlessly integrate with one another. Integrations are important if you already use other tools and would like to streamline your workflows. Jira has more than 70 templates with custom fields and pre-configured workflows that adhere to industry best practices. Since Confluence allows you to create and edit over 100 pre-made templates for things such as meeting notes and project plans, it feels a lot like a content management system (CMS). Jira Product Discovery: Helps teams organize ideas and prioritize them based on the unique needs of the business.īoth Jira and Confluence offer templates to support a variety of projects so you don’t have to start from scratch.Jira Align: Helps enterprises gain real-time visibility into all projects.Jira Work Management: Helps manage projects across all departments.Jira Service Management: Helps customer service desks track and resolve customer issues.Jira Software: Helps plan, track, fix and ship software.Jira, however, is available in five varieties that accommodate different types of projects. It’s a single product or documentation tool. Product TypesĬonfluence was created to serve teams in just about any industry. Many teams also depend on it to track software bugs and issues. Jira, however, uses Agile methodologies and features such as a Kanban board and scrum boards to help your team manage more complex projects. Some examples of these documents include employee handbooks and website tutorials. Confluence acts as a knowledge base your team can use to create, store and share documents or content that allows you to make informed decisions and improve customer satisfaction. While there is some overlap between Confluence and Jira, each tool was created for its own unique purpose. Fortunately, its templates and customer support options can help you easily get started with your project. ![]() Since Jira was originally created for software developers, it can be difficult to use, especially if you have limited IT knowledge. ![]() Plus it comes with a variety of templates and macros you may use to automate tasks. It features an intuitive, drag-and-drop interface so your team can create and share content without a learning curve. When it comes to ease of use, Confluence is the clear winner. Pricing for the Enterprise plan depends on your unique needs and can be provided on request. The Free plan is $0 forever while the Standard plan is $7.75 per user per month and the Premium Plan is $15.25 per user per month. Jira’s four plans are similar to Confluence’s but a bit more expensive. For Enterprise plan pricing, you’ll need to reach out to Confluence directly and request a custom quote. The Standard plan is $5.75 per user per month while the Premium plan costs $11 per user per month. Ticket support and email only, phone support for higher service levelsĬonfluence offers four different plans: a Free plan, Standard plan, Premium plan and Enterprise plan.
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